Universal Banker Resume Examples and Templates

Universal Banker

• Responsible for establishing, retaining, and deepening customer relationships by performing efficient and accurate banking transactions
• Opening and closing accounts in support of bank goals and objectives.
• Perform duties for entry/exit for safe deposit box customers, and opens & closes safety deposit boxes by following safe deposit box policies and procedures.
• Assisting clients with routine account-related requests; researchers and resolve account service inquiries/issues; and responding to clients inquiries promptly,effectively, and professionally.
• Assisting with efforts to ensure a positive overall customer experience.
• Performing other duties as assigned by management.
• Use the new account system database to manage and maintain customer account information.
• Assisting customers with telephone inquiries to provide solutions to their bankingneeds.

UNIVERSAL BANKER

• Satisfied customers by consistently delivering fast, knowledgeable services for diverse banking needs.
• Helped customers understand and use technical tools such as mobile applications and online banking.
• Maintained cash drawer by following exact procedures for transactions and strong security protocols.
• Met or exceeded sales goals by promoting bank products and services in every interaction.
• Networked in the community, obtained referrals from customers and used sales techniques such as cold calling to increase business.
• Reduced bank losses by setting successful risk management policies.

Universal Banker

• Performed daily opening procedures and accommodated requests for clients.
• Provided high-quality, accurate, and timely customer service involving daily processing of financial transactions in a retail environment to 20+ clients per day.
• Promoted bank products through positive proactive sales, informed and educated clients about products, services, and benefits through daily interactions, corporate events, marketing, and volunteer opportunities.
• Handled confidential paperwork and followed the banks and federal privacy policies.
• Completed all compliance training requirements and continuing education on the ever- changing financial environment

Universal Banker

• Performing and handling financial&non-financial transactions
• Chashed checks accecpted deposits and withdrawls within assigned limits and calculated daily transactions using computers, calculators or adding machine
• Completed highly accurate, high_volume money counts via both Manual and machine_driven
• Performing and handling Wu transactions
• Documented transactions and moved, deposited or withdrew accurately to prevent errors

Universal Banker

• Addressed customer questions and concerns with professionalism in a timely manner.
• Discovered and corrected account errors.
• Performed audits on a monthly basis.
• Competed in and won several company-wide sales contests.

Universal Banker

• Created a culture of going above and beyond for every customer resulting in increased business.
• Processed all transactions with speed and accuracy.
• Performed monthly audits to ensure all tills and vault balance and all security devices functioned properly.
• Assumed additional responsibilities when staffing was low.

Associate Manager Universal Banker at Shujabad Branch

• Authorized transactions inputted by Universal Bankers and Banking Services Officer i.e. cash withdrawal, cash deposit, clearing, issuance of financial instruments, utility bills payment, issuance of duplicate SoA, etc.
• Opened accounts and handled queries of existing account holders.
• Created salary sheets on Microsoft Excel and posted for Bulk Salary transfer.
• Managed other activities such as handling of deceased cases, delivery of captured cards, and coordination with other branches.

Universal Banker

• Engages with customers in order to understand what matters to the customer and deliver against those demands.
• Validates the customer’s regulatory status (e.g., KYC, POPI, etc.).
• Identifies authenticity of the customer (where required) in order to prevent disclosure of information to unauthorized persons.
• Takes ownership of every demand and provides the customer with an immediate response (depending on the nature of the demand) or facilitates the completion of the customer demand.
• Drives one-and-done as far as possible – updates relevant systems with history notes as applicable.

Universal Banker

• Listened to customer and advice based on customer's needs and advised customer accordingly.
• Assist customer with Mobile and Online transactions.Opened day to day bank accounts and credit cards.
• Tracked and communicated wire transfers for business and personal accounts.
• Improved customer service satisfaction by attending to customer's every need and tailoring service to each individual customer.
• Helped customer representative team and monitor transitions.

Universal Banker 2

• Completed routine teller tasks with high accuracy, including transfers, deposits, and bill payments.
• Maintained cash drawer by following exact procedures for transactions and strong security protocols.
• Satisfied customers by consistently delivering fast, knowledgeable services for diverse banking needs.
• Helped customers understand and use technical tools such as mobile applications and online banking.
• Set up new accounts and services for customers and explained important restrictions,benefits, and requirements of each.
• Presented confident and professional demeanor to build customers' trust and increase sales.
• Engaged customers to uncover needs and suggest related bank products.

Senior Universal Banker

• Trained incoming staff on the procedures and day-to-day activities.
• Assisted customers very day face-to-face with listening and problem-solving techniques.
• Adapted quickly to changes within the company and accordingly to customer's needs.

Universal Banker Expert

• Leading for my branch's ABC Programme by completing end to end customer journeys dealing with onboarding requests, account reviews, bookings of appointments and providing tailored communication to relevant stakeholders. Completed over 300 account application and up-skilled 30 colleagues.
• Responsible for managing Universal Banker priorities, ensuring deadlines are met and owning the responsibility of up-skilling colleagues in the Local Market, by leading sessions on Potentially Vulnerable Customers to ensure, colleagues are confident in providing a consistent level of service to all types of customers.
• Resolving complex complaints at first point of contact by actively listening and supporting customers through the journey, setting expectations and providing clear guidance tailored to their situation.
• Liaising with Risk Specialists by collaboratively analysing customer accounts and obtaining KYC information regarding account activities through appropriate questioning of customers and often stakeholders involved in order to protect those vulnerable and the bank.

Universal Banker

• Identify the needs of new and existing customers and offer appropriate services.
• Ensure to expand and maintain existing relations along with processing account transactions.
• Identify actively client's existing and prospective financial needs.
• Complete all work with top level accuracy and on set timing and ensure top level of client service.

Universal Banker

• Efficiently and effectively manage back office administration, operations, treasury and ATM custodian duties.
• Relieve Management of their duties.
• Relieving Sales and Service Team Leader of duties.
• Relieving Service Host of floor management duties and ensure customers are educated about our self service channels.

Universal Banker

• Assist clients with General banking, stopping and re-ordering of new cards, card fraud, internet banking, credit card, and authorizations queries/enquiries
• Validates the customer’s regulatory status (e.g., KYC,POPI, etc)
• Identify authenticity of the customer (where required) in order to prevent disclosure of information to unauthorized persons
• Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions
• Resolve all customer queries efficiently, and within agreed timelines
• Ensure all communications with clients are professional, resulting in compliments. Ensure client investigation deadlines are met and keep the client continually on the loop
• Comply with every applicable Bank policy and procedure
• Manage own development to increase own competence
• Educate customers on self-service / IVR functionality (e.g., PIN over IVR)
• Ensure to sell, cross-sell as well as refer actively all the bank products and services

Universal Banker Learnership

• Dealing with customer enquiries, ranging from product
• Educating customers on self-service / IVR functionality
• Taking ownership of every demand and provides the customer with an immediate response or facilitates the completion of the customer demand.
• Determining any additional customer demand that could be met whilst interacting with customer.
• Obtaining necessary customer documentation as required by Know Your Customer (KYC) policies and regulations

Universal Banker

• Deliver best in class professional customer service with excellence and efficiencies
• Identify potential customers' banking needs and refer to appropriate branch staff to provide banking solutions
• Assist line manager to effectively manage the sales and service environment in branch

Universal Banker

• Reconciled cash drawer and resolved discrepancies.
• Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
• Audited fellow teller currency to contribute to dual-control procedures.
• Facilitating and auditing financing operations for clients and then completing the financing process
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.