Training Specialist Resume Examples and Templates

Technical Training Specialist

• Provided technical support and training to distributors in Europe and Asia, offering assistance in English, German, and Mandarin.
• Supported XYZ's affiliated offices in Europe (XYZ Germany, XYZ France, XYZ Spain) in the Office & Business Solutions division.
• Offered technical support to the internal sales force and external distributors.
• Provided technical consultations and delivered product presentations to distributors.
• Organized and participated in Trade Show events, delivering product presentations to XYZ dealership owners, technical managers, and personnel to generate sales opportunities in the European and Asian markets.
• Provided marketing and post-sales support.
• Notable achievement: Designed and developed an internal training program based on industry standards, certifying professional instructors for adult learning.

Associate Agency Account Manager & Training Specialist

• Provide internal and external trainings on Google products and tools, as well as regular product launch updates and demos.
• Help agencies to manage their accounts with regard to the EMEA 3rd party program.
• Internal and external trainings for Google AdWords certification program.

IT Training Specialist

• Provided training to the regional dealers and resolved issues with diagnostic equipment.
• I was one of the key team members to establish the first ACME Training Center.
• Organized and conducted a training campaign event for 150 dealer sessions.
• Team Coordinator.
• Facilitated team performance and improved focus on respective deliverables by managing department budgets for each project, handling contracts, invoices, payments, travel arrangements, etc.

Training Specialist

• Supported Process Executives during ramp-up and change periods.
• Developed and conducted training for new joiners: onboarded over 350 associates across different levels and locations (ABC, DEF, GHI).
• Facilitated process calibration sessions between the Quality team and Process Executives.
• Created and maintained an internal knowledge base on Google Team Drive.

Quality &Training Specialist

• Quality: Conducted internal audits and performance evaluations for Operations and Customer Life Value (CLV) Departments. Provided coaching and feedback to improve performance, analyzed processes, and identified areas for improvement. Acted as a focal point for loyalty initiatives in CLV, focusing on retention, prevention, and litigation.
• Training: Designed and delivered training sessions on both soft and technical skills, aimed at enhancing product knowledge, service strategies, and effective communication with customers. Utilized various methods such as focus groups, role plays, scripting, one-on-one sessions, and team feedback. Created individual development plans to support employee growth.
• Process and Flow Chart: Analyzed, developed, and implemented new processes and flow charts to optimize team performance and enhance service delivery. Emphasized efficiency and cost-effectiveness while ensuring quality and customer satisfaction.

Knowledge Development & Training Specialist

• Designed and implemented effective learning solutions using Instructional Design methodologies such as ADDIE, SAM, and Bloom's Taxonomy, resulting in improved company-wide performance.
• Developed a Learning Management System (LMS) using Smart Courses by TechSolutions, reducing training time by 30% and content-design time by 80%.
• Established a course library as a knowledge base, leveraging best eLearning practices for easy access to training resources.
• Localized training programs for multiple geographies by collaborating with focal persons in the US, Canada, and Australia.
• Designed strategies, workshops, and activities to foster employee growth and skill development, leading to an average monthly Customer Satisfaction (CSAT) score of 85%, Average Handling Time (AHT) of 6 minutes, and First Call Resolution (FCR) rate of 90%.
• Collaborated with Quality Assurance, Operations, Human Resources, and Management to identify quarterly training needs and conduct monthly gap analyses.
• Worked closely with stakeholders including Project Managers, Product Development, Marketing, and Operations teams to ensure effective knowledge transfer, beta testing, and prototype testing during new campaigns in an Agile Scrum environment.
• Provided feedback and insights to the Process Management team (CX) to contribute to the development of new processes.

Crew Training specialist

• Responsible for record-keeping of data and documentation at XYZ Airlines.
• Coordinates and verifies the accuracy of training schedules.
• Communicates directly with pilots and flight crews regarding scheduling and certification accuracy.
• Works in compliance with the regulatory requirements of the Aviation Authority of ABC Country.
• Manages multiple tasks efficiently and effectively.
• Establishes a central repository of all pilots' files as mandated by the aviation regulations of ABC Country.
• Ensures the timely refreshment of manual data in alignment with the regulations set by the International Aviation Association (IAA) and the National Aviation Board (NAB).
• Conducts email correspondence with expat partners in DEF Country and pilots.

Training Specialist

• Developed and implemented a comprehensive Supervisor Development Program across the country.
• Led the successful implementation of a national Learning Management System for all stores.
• Supervised, coordinated, and facilitated activities for Franchisees and Supervisors during regular and annual training seminars.
• Facilitated workshops for both corporate team members and franchisees.
• Collaborated closely with franchisees and their leadership to design and deliver impactful and sustainable training programs that added value to their businesses.

Technical Training specialist

• Developed and created most of the technical training materials using various resources.
• Conducted on-the-job training courses for company workshops, ensuring the proper application of repair procedures.
• Assisted in planning technical courses to meet targeted man-day objectives.
• Tested trainees to improve the content and effectiveness of training courses.
• Designed, built, and assembled training aids such as engine simulators and parts sections for training purposes.
• Reported on conducted training courses and evaluated trainees on course subjects.
• Provided technical assistance, particularly troubleshooting, for company workshops and dealerships.
• Updated scan tools for company and dealerships' workshops.
• Obtained relevant certifications and completed courses to enhance technical knowledge and skills.