Technical Support Specialist Resume Examples and Templates

Technical Support Specialist

• Addressing queries related to the Interview platform from panelists and recruiters.
• Guiding new recruiters on scheduling and canceling interviews.
• Generating reports on event statistics, such as the number of completed and pending interviews, using SQL queries in Dbeaver Tool.
• Assisting recruiters in updating candidate details and correcting any incorrect information.
• Utilizing Python scripts in Visual Studio Code to trigger email notifications and transfer resumes.
• Maintaining the productivity tracker to track and monitor progress.

Technical Support Specialist

• Reviewed the client report regarding the ADSL service and resolved the issue.
• Followed up with the client to ensure the service was functioning properly, either by closing their report in the system or dispatching technicians to address the problem on-site.
• Informed the client about our latest offers and marketed the newest modems to enhance their experience.

Information Technology Technical Support Specialist

• Install and configure computer systems and applications throughout the hospital.
• Proactively update, maintain, and monitor all aspects of computer networks.
• Install and configure servers within the hospital environment.
• Resolve technical issues related to network interruptions and ensure smooth network operation.
• Install and configure surveillance cameras, access systems with fingerprint recognition, and alarm systems.
• Maintain information security in the hospital, safeguarding networks from hacking attempts and verifying passwords.
• Assess the hospital's network device, computer, and office equipment requirements, and provide recommendations for new equipment purchases.
• Create and maintain lists for periodic repairs and maintenance.
• Stay up to date with application, system, and equipment updates.
• Provide training to employees on applications and systems relevant to their work.

Technical Support Specialist

• Provided technical support for customers of a leading mobile phone service provider.
• Influenced and satisfied customers by recommending appropriate products from the available options.
• Utilized troubleshooting skills to successfully resolve issues with computer hardware, software, mobile phones, and other electronic devices.
• Demonstrated excellent customer satisfaction skills.
• Delivered support and assistance in a dynamic, high-volume, structured inbound or outbound call center environment.
• Handled technical support calls for mobile phones from a major telecommunications company.

Technical Support Specialist

• Managed customer service support, provided application support for new business opportunities, and trained and supported distributors and resellers in resolving customer issues.
• Oversaw the company's network, computers, and access control system, ensuring office and network security. Handled configuration and maintenance of the VOIP phone system.
• Managed all aspects of the warehouse, including shipping and receiving of products, inventory record generation and maintenance, and implementing proper procedures.
• Provided application support during sales calls, offering advice to customers on products and system configuration to meet their premise security needs.
• Conducted repairs on damaged devices and products whenever feasible.
• Developed processes and procedures to ensure system reliability and accessibility for customers.
• Established user-friendly guides and procedures to facilitate customer system usage.
• Provided feedback to the development department regarding customer needs, features, and benefits for new product development.
• Generated required reports for the Office Director, providing requested information.
• Traveled on business trips to visit clients, provide product support, conduct training, and deliver product presentations.

Technical Support Specialist

• Installed and maintained Windows Server 2019 and Oracle Hospitality Simphony systems.
• Installed and configured Oracle Hospitality RES systems and HP workstations.
• Installed and administered VMware vSphere and Microsoft Windows Server 2019.
• Deployed office productivity software at the store locations.
• Implemented structured cabling for the IT infrastructure in the stores.
• Provided hardware support for servers, personal computers, workstations, and POS terminals.
• Collaborated with store managers to ensure smooth operation of IT applications.
• Assisted the Help Desk and provided support for colleagues during their vacations.
• Offered technical support to head office employees on behalf of colleagues.

ICT Technical Support Specialist

• Implemented and deployed OS and security patches using a centralized patch management system for user machines and servers across the organization's network. Planned upcoming changes and supported the change coordinator with maintaining the patch and change calendar.
• Successfully migrated legacy physical call recording servers to a virtual environment with high availability and support as part of the call recording upgrade project.
• Conducted a successful migration of over 2000 on-premises users to a cloud-based Office 365 solution.
• Upgraded existing domain controllers from Windows Server 2008 R2 to Windows Server 2012 R2, improving the overall Active Directory structure and policies.
• Deployed and upgraded a centrally managed financial application, transitioning from an older version to the latest version for the finance team.
• Successfully completed multiple site move projects, relocating the entire ICT infrastructure of various offices to new locations while ensuring minimal disruption to users and maintaining seamless access to applications and services.
• Migrated the production environment, consisting of numerous physical and virtual servers, from one data center to another within the allocated time frame.
• Implemented and configured a secure wireless connectivity solution using Aruba technology, providing nationwide wireless access for employees.
• Digitized the paper-based environment for Plunket nurses, introducing a resilient electronic health record system hosted on a cloud platform.
• Led the migration of servers from a VMWare platform to a Hyper-V platform, including UAT, test, development, and production servers.

Technical Support Specialist

• Troubleshooting hardware and software issues on various devices such as computers, printers, tablets, and phones.
• Providing remote assistance to clients, including setting up email client apps, password resets, and unlocking accounts.
• Identifying and reporting bugs, as well as major incidents, affecting the company's infrastructure.

Training and Technical Support Specialist

• Managed and resolved cases related to product problems and technical issues using Salesforce CRM.
• Installed advanced research products in government medical colleges and research centers across North India.
• Assisted in sales efforts by conducting technical presentations and demonstrations when required.
• Provided valuable customer feedback to marketing and product teams, contributing to strategic and competitive insights.
• Identified and pursued new opportunities by organizing webinars, workshops, and pre-sales demonstrations.

Technical Support Specialist

• Conducted consultations via telephone to understand user problems, run testing scripts, and ask probing questions to identify root causes.
• Provided first-level support and remote troubleshooting for customer inquiries related to services, equipment, and accounts.
• Utilized specialized software to remove malware and viruses from laptops and desktop systems.
• Effectively prioritized and organized tasks to achieve service goals.
• Collaborated successfully with a diverse group of coworkers to address product and service-related issues and achieve common goals.
• Developed sales plans to introduce new products to the market and provided training and product support to the sales team.
• Maintained compliance with established policies and procedures, following updates with minimal supervision.
• Engaged with customers to identify issues, guide them through solutions, and initiate corrective actions to restore service and functionality.
• Assessed issues to determine appropriate troubleshooting methods and documented case notes and work orders.
• Analyzed and debugged code to improve system performance, creating robust Java applications.
• Served as a technical support representative for commercial and military product programs, ensuring proper handling and product quality performance.
• Developed and delivered training programs to familiarize individuals with company policies, procedures, and job tasks.
• Provided training for newly hired personnel to optimize productivity and fill key positions.