Operations Manager Resume Samples & Examples

Operations Manager Resume Summary

Operations Manager Resume Summary Example

Operations manager responsible for managing over 1,500 employees across the U.S. and a key contributor for global initiatives on performance management, training and recruitment.

Operations Manager Resume Work Experience

Operations Manager Resume Work Experience Sample

Operations Manager 2016-Present

• Developed initial operational processes that improved business management workflow and supported all aspects of the client-lifecycle.
• Cultivated cross-team support to quickly scale from 200 to 1.3k clients in 10 months, doubling the total patient population nationwide by Q4 2016.
• Streamlined client on-boarding for 50k+ new members, initiated product implementation and fostered relations byproviding custom on-brand marketing materials increasing employees adoption of the benefit by 95%.
• Orchestrated 300 on-site events nationwide for clients across all industries, including many fortune 500 companies(provider onsite care days
• Analyzed custom KPI metrics dashboard to measure account health (client adoption, patient utilization and satisfaction, predict churn risk and upsell opportunities).
• Quality Assurance (QA) tester for ACME's new products. Work with team leads to strategically plan new product releases and reprioritize tasks.

Senior Operations Manager Resume Experience Sample

Senior Operations Manager 2014-2020

• Manage P&L for one of the ACME's biggest revenue generating campaigns.
• Overall responsibility to lead front line associates, Support and Team Managers supporting one of Europe's Edtech company.
• Supports Sales, Recruitment and customer service business lines across Voice, Chat and Email platforms.
• Manage profitability of the campaign through well designed Talent resources, Rewards and recognition programs, performance management strategies and Continuous Improvement initiatives.
• Initiated and Key contributor for Training, Recruitment, Knowledge base, reporting and analytics, and Operations initiatives to bolster performance improvement and efficiency.
• Consistently conducts Focused Group Discussion with employees to understand issues with performance and employee satisfaction.