Lead Cashier Resume Examples and Templates

Lead Cashier

‣ Assisted customers in completing purchases, finding items, and enrolling in reward programs.

• Provided support by addressing inquiries and fulfilling customer requests.

• Resolved escalated customer disputes, implementing special actions like discounts when necessary.

• Reviewed and reconciled discrepancies between accounting data and cash drawer.

• Educated staff on register operations, merchandising, and customer service standards.

• Processed payments accurately, handling various transaction methods including cash, credit, debit, and personal checks.

• Enhanced customer loyalty and retention rates.

• Trained and mentored new cashiers, utilizing positive techniques to optimize performance and team cohesion.

Night Lead cashier

‣ Stocking all products

• Conducting inventory for incoming products, including verification

• Cleaning store to department standards

• Greeting and assisting guests, handling complaints

• Utilizing Trendar system and ensuring workplace safety

Lead Cashier

‣ Trained employees for additional job roles to ensure continuous role coverage.

• Assigned tasks based on associate skill levels to optimize team performance.

• Recruited and hired qualified candidates for open positions.

• Solicited and implemented customer feedback to drive in-store operational improvements.

Lead Cashier

• Maintained optimal stock levels to meet customer demand and sales targets.
• Mentored new team members on POS system operation, customer service tactics, and sales objectives.

• Executed store opening, closing, and shift-change procedures, maintaining accurate shift-change logs.

• Provided backup assistance to ensure optimal customer support.

• Reviewed and reconciled discrepancies between accounting data and cash drawer.

Lead Cashier

‣ Trained new employees on register operations and customer service fundamentals.

• Handled cash and credit card transactions on POS, ensuring accurate tendering of change and receipts.

• Balanced all transactions at shift end for cash reconciliation.

• Rectified any discrepancies from cashiers promptly.

• Verified and reported proper counts to management.

Lead Cashier

‣ Demonstrate proficiency in using the register system

• Process special transactions such as returns and price overrides

• Open and close the register

• Provide exceptional guest service while assisting in daily store operations

• Ensure guests have an exceptional shopping experience

• Engage with guests to create an entertaining, fun, and memorable experience

Lead Cashier

‣ Communicate clear priorities and productivity goals to Cashiers and ensure accountability for achieving them.

• Provide store management with productivity updates and address Cashier performance issues proactively.

• Advocate for internal recognition and participation in company contests.

• Process register sales transactions swiftly and accurately following established cash control procedures and customer service guidelines.

• Maintain cleanliness, organization, and stocked supplies at the cash wrap area.

• Resolve customer concerns according to company policy, prioritizing customer satisfaction; escalate elevated issues to store leadership when necessary.

• Offer feedback on opportunities for improvement and obstacles regarding cash wrap organization; communicate staffing and supply needs to management.

Lead Cashier

‣ Communicated effectively with colleagues and upper management to ensure comprehensive customer care.

• Assisted clients in understanding available options and selecting suitable service plans.

• Promptly and efficiently addressed customer issues and resolved problems.
• Greeted customers and provided assistance as needed.

Lead Cashier Associate

‣ Attend to customer needs promptly, greeting, assisting, and thanking them courteously and warmly.

• Address and resolve customer issues and complaints to their full satisfaction within company guidelines, maintaining composure and professionalism; escalate issues positively when necessary.

• Coordinate daily store cash and accounting tasks following company policies and management instructions.

• Stay informed about front-end operations, policy changes, and procedures to uphold department service levels and accountability.

• Manage AMX lanes per company standards, ensuring proper opening, report printing, and cash maintenance.

• Troubleshoot front-end equipment issues using self-help resources or contacting the retail service help desk as needed.

• Efficiently stock front-end products and utilize supplies to minimize waste and maintain low costs.

• Demonstrate professional telephone etiquette and direct calls appropriately.

• Maintain confidentiality of information at all times.

Lead Cashier

‣ Supervised sales activities to ensure customers received satisfactory service and quality products.

• Managed customer returns process.

• Trained new employees and demonstrated proper procedures.

Lead Cashier

‣ Directed customer calls to appropriate departments as required.

• Expedited returns process efficiently.

• Maintained front-end inventory by restocking and organizing.

• Oversaw rewards program and educated customers on associated benefits.

• Memorized over 300 produce codes to streamline checkout process.

Team Lead Cashier

‣ Manages all cashier transactions and ensures register counts are accurate by the end of the shift.

• Provides expertise on tools, paint, and home decor to customers.

• Assists General Manager with unloading trucks and maintaining inventory records.

• Merchandises and markets products, updates pricing, and maintains organized shelves.

• Assists customers in locating purchases and places special orders as needed.

• Answers phone calls and directs customers to the appropriate department (approximately 45 calls per day).