Information Technology Specialist Resume Examples and Templates

Information Technology Specialist

• Developed, implemented, and managed custom web-based applications for data collection, analysis, and reporting.
• Maintained comprehensive records of historical and comparative data.
• Generated reports to support enrollment analysis, demographic trends, key performance indicators, and recruitment efforts.
• Conducted research, analysis, testing, and implementation of new and existing modules and processes within the CXP System and Access reporting tool.
• Established data collection and cleansing procedures to facilitate analysis.

Information Technology Specialist

• Assisted in the upkeep of backend workstation images, including the creation of image deployment scripts.
• Managed and organized Azure Active Directories and Global Policies to ensure efficient account organization and development.
• Designed and managed internal ticketing systems and applications for Azure VM Desktop Environments.

Information Technology Specialist

• Assisted Help Desk customers in troubleshooting computer-related issues, including virus removal, password resets, email setup, and software installations.
• Efficiently diagnosed and resolved common desktop problems.
• Installed, configured, and repaired computer systems and software.
• Maintained thorough records of completed and pending tasks using the Remedy Ticketing System.
• Referred significant hardware and software problems and defective products to vendors or technicians for service.
• Implemented and administered advanced Microsoft technologies.
• Addressed issues related to computer hardware and software, printing, installation, word processing, email, and operating systems.

Information Technology Specialist

• Identified computer user problems and coordinated efforts to resolve them.
• Installed, configured, and monitored local and wide-area networks, hardware, and software.
• Provided customer and network administration services, including managing passwords, electronic mail accounts, security, and troubleshooting.
• Assisted in the design, preparation, editing, and testing of computer programs.
• Set up, tested, and configured networks, desktops, laptops, and printers.
• Conducted diagnostic tests and repaired malfunctioning hardware and software.
• Diagnosed, installed, configured, and repaired computer systems and software.

IT Specialist

• Responsible for managing and maintaining the system, network, and computers.
• Configured routers, Windows servers, PC workstations, and plotters/printers.
• Troubleshot and maintained hardware, software, internet connections, and email distribution.
• Installed and configured Firewalls, Active Directory, DNS, DHCP, File and Mail Servers, collaboration applications, operating systems, and professional applications.

Information Technology Specialist

• Email server administration and maintenance.
• Created an application to manage internal computer hardware inventory and peripherals.
• Assisted in hardware maintenance, repairs, online part ordering for internal assets.
• Responsible for seamless hardware/software upgrade of the outdated on-site server.
• Developed a Hardware Loan-out application-Working with multiple contractors and multiple controls product lines typically can require technical assistance and specialized hardware to aid other subcontractors in the completion of the project.
• Created, implemented, and currently maintain the backup strategy for all company-owned data relying on continuous on-site and off-site concurrent backup.
• Created and currently maintain the company website, updated domain registration information, and all hosting contracts.
• Developed easy-to-use tools for transferring large files to our partners.
• Created and maintained unified marketing materials (e.g. logos, print advertising, business correspondence).

Information Technology Specialist

• Conducted GAP analysis to understand the gap between existing systems, new requirements, and mapped it with the application through customization discussions and report developments.
• Initiated the early-stage HR & Payroll module on the Datatex system with local tax and labor law system.
• Participated in various discussions on master data, transaction templates, and other mandatory configurations with management and end-users.
• Provided hands-on user training to all core team members, module-wise.
• Conducted training sessions in a conference pilot room involving all levels of users and conducted brainstorming activities during the training process.
• Provided post-implementation support and maintenance activities.

Information Technology Specialist

• Created new accounts, reset passwords, and configured access to servers and file management software for users.
• Ensured hardware and software systems were kept current with the latest patches and licenses.
• Conducted research on issues related to various computer systems and databases to determine resolutions to problems and answer inquiries.
• Reviewed support cases for technical accuracy and troubleshooting and identified needed process improvements.
• Maintained and controlled the server room, wireless network, and server infrastructure.
• Tested the performance, functionality, and security of network systems, individual workstations, and peripheral devices.
• Maintained records, logs, and lifecycle documentation of work requests.
• Provided on-site technical support after project implementation and recommended product changes and upgrades to product managers.

Information Technology Specialist

• Set up workstations with computers and necessary peripheral devices.
• Checked computer hardware (HDD, mice, keyboards, etc.) to ensure functionality.
• Installed and configured appropriate software and functions according to specifications.
• Developed and maintained local networks in ways that optimized performance.
• Ensured security and privacy of networks and computer systems.
• Provided orientation and guidance to users on how to operate new software and computer equipment.
• Identified computer or network equipment shortages and placed orders.
• Performed troubleshooting to diagnose and resolve problems, including repairing or replacing parts and debugging issues.

Information Technology Specialist

• Assisted network technicians in installing network interface cards, switches, network cabling, and other network components.
• Monitored the ticketing system to ensure timely resolution of issues.
• Accurately logged work orders and helpdesk tickets, recording their resolutions into the help desk software management system (Solarwinds Web Help Desk).
• Conducted training sessions and presentations on various cybersecurity topics.
• Collaborated with other team members on various projects and applications, including helpdesk support, networking, Wi-Fi management, security measures, and the implementation of new technologies.
• Assisted with deployments and migrations of hardware and software.
• Maintained inventory records and relevant documentation.
• Performed maintenance and troubleshooting of VPN technologies.

Information Technology Specialist

• Planned, designed, and executed upgrades for both current and future hardware and software systems.
• Developed comprehensive plans to conduct regular threat assessments, identifying and addressing vulnerability risks proactively.
• Acted as the primary liaison for infrastructure, application, and database projects, maintaining ongoing communication with clients and users.
• Stayed up-to-date with current security trends and advisories and played a pivotal role in developing company-wide security awareness initiatives.
• Performed daily systems monitoring, ensuring the integrity and availability of all hardware, server resources, systems, and key processes.
• Prioritized user experience through continuous support and effective communication.
• Managed a team of 5 individuals, overseeing their tasks and ensuring the ticket system was maintained efficiently.

Information Technology Specialist

• Installed, operated, and performed routine maintenance on various equipment.
• Configured and maintained an infrastructure based on Cisco technologies.
• Diagnosed and resolved hardware and software issues with equipment.
• Produced technical documentation and provided ongoing maintenance for software programs.
• Conducted debugging, analysis, testing, and modification of software as needed to ensure optimal performance.