Help Desk Analyst Resume Samples [+ 3 Examples]

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Help Desk Analyst Resume Summary

Help Desk Analyst Resume Summary Example

Help Desk Analyst with 5+ years of experience in assisting IT-related support and troubleshoot. Achieved the highest CSAT scores for 4 years in a row.

Help Desk Analyst Resume Experience

Help Desk Analyst Resume Experience Sample

Help Desk Analyst

• Resolved technical issues by troubleshooting.
• Activated accounts for clients interested in new services.
• Installed and updated hardware, software and applications on PC's.
• Assisted with product selection based on stated needs, proposed use and budget.
• Trained and supported end-users with software, hardware and network standards and use processes.

Help Desk Analyst Resume Example

Help Desk Analyst

• Provided first and second level phone support in person, via phone, electronically.
• Diagnosed and resolved technical hardware and software issues.
• Researched questions using available information resources.
• Follow standard help desk procedures.
• Logged all help desk interactions and redirected problems to appropriate resource.
• Tracked and routed problems and requests and document resolutions