Guest Services Manager Resume Examples and Templates

What do Hiring Managers look for in a Guest Services Manager Resume

• Customer Service Skills: Ability to deliver exceptional customer service, resolve guest inquiries or concerns, and ensure overall guest satisfaction.
• Leadership Abilities: Capacity to lead and motivate a team of guest services staff, delegate tasks, and maintain high standards of service delivery.
• Communication Skills: Clear and effective communication with guests, staff, and management to convey information, address issues, and coordinate operations.
• Problem-Solving Skills: Aptitude to handle guest complaints, resolve conflicts, and address unforeseen challenges in a timely and professional manner.
• Organizational Skills: Efficiency in managing guest service operations, including scheduling, inventory management, and budgeting, to ensure smooth and efficient operations.

How to Write a Guest Services Manager Resume?

To write a professional Guest Services Manager resume, follow these steps:

• Select the right Guest Services Manager resume template.
• Write a professional summary at the top explaining your Guest Services Manager’s experience and achievements.
• Follow the STAR method while writing your Guest Services Manager resume’s work experience. Show what you were responsible for and what you achieved as a Guest Services Manager.
• List your top Guest Services Manager skills in a separate skills section.

How to Write Your Guest Services Manager Resume Header?

Write the perfect Guest Services Manager resume header by:

• Adding your full name at the top of the header.
• Add a photo to your resume if you are applying for jobs outside of the US. For applying to jobs within the US, avoid adding photo to your resume header.
• Add your current Guest Services Management position to the header to show relevance.
• Add your current city, your phone number and a professional email address.
• Finally, add a link to your portfolio to the Guest Services Manager resume header. If there’s no portfolio link to add, consider adding a link to your LinkedIn profile instead.

Bad Guest Services Manager Resume Example - Header Section

Camren 35 Marshall Drive Chardon, OH 44024 Marital Status: Married, email: cooldude2022@gmail.com

Good Guest Services Manager Resume Example - Header Section

Camren Jacobs, Chardon, OH, Phone number: +1-555-555-5555, Link: linkedin/in/johndoe

Make sure to add a professional looking email address while writing your resume header. Let’s assume your name is John Doe - here is a formula you can use to create email addresses:

• firstnamelastname@email.com - johndoe@email.com
• firstname.lastname@email.com - john.doe@email.com
• lastname.firstname@email.com - doe.john@email.com
• f.lastname@email.com - j.doe@email.com
• l.firstname@email.com - d.john@email.com
• firstnamelastname12@email.com - johndoe12@email.com

For a Guest Services Manager email, we recommend you either go with a custom domain name (john@johndoe.com) or select a very reputed email provider (Gmail or Outlook).

How to Write a Professional Guest Services Manager Resume Summary?

Use this template to write the best Guest Services Manager resume summary: Guest Services Manager with [number of years] experience of [top 2-3 skills]. Achieved [top achievement]. Expert at [X], [Y] and [Z].

How to Write a Guest Services Manager Resume Experience Section?

Here’s how you can write a job winning Guest Services Manager resume experience section:

• Write your Guest Services Manager work experience in a reverse chronological order.
• Use bullets instead of paragraphs to explain your Guest Services Manager work experience.
• While describing your work experience focus on highlighting what you did and the impact you made (you can use numbers to describe your success as a Guest Services Manager).
• Use action verbs in your bullet points.

Guest Services Manager Resume Example

Guest Services Manager Resume Example

Top Guest Services Manager Resume Skills for 2023

1. Customer service management
2. Guest satisfaction measurement techniques
3. Complaint resolution procedures
4. Front desk operations management
5. Reservation systems proficiency
6. Check-in and check-out procedures
7. Room assignment coordination
8. Concierge services management
9. Bellhop and porter services coordination
10. Valet parking management
11. Baggage handling procedures
12. Coordination with housekeeping for room readiness
13. Room inspection procedures
14. Maintenance issue reporting and follow-up
15. Lost and found procedures
16. Amenities management (e.g., pool, fitness center, spa)
17. Guest activity planning and coordination
18. Event planning and coordination for guests
19. Special accommodation requests management
20. Accessibility accommodation coordination
21. VIP guest services management
22. Loyalty program management and promotion
23. Guest feedback collection methods
24. Guest feedback analysis and response strategies
25. Staff training and development in guest service skills
26. Communication skills for interacting with guests
27. Professionalism and discretion in guest interactions
28. Conflict resolution techniques
29. Crisis management procedures
30. Emergency response coordination
31. Health and safety regulations adherence
32. Compliance with hotel policies and procedures
33. Regulatory compliance (e.g., ADA, fire safety)
34. Security procedures and protocols
35. Cash handling and payment processing procedures
36. Billing dispute resolution procedures
37. Night audit procedures oversight
38. Revenue management techniques
39. Inventory management for guest amenities
40. Budget management for guest services department
41. Marketing and promotion of guest services
42. Social media management for guest engagement
43. Collaboration with other hotel departments (e.g., housekeeping, maintenance)
44. Performance evaluation of guest services staff
45. Continuous training and improvement initiatives
46. Adaptability to changing guest needs and preferences
47. Technology adoption for enhanced guest experiences (e.g., mobile check-in)
48. Sustainability initiatives implementation
49. Community engagement and outreach activities

How Long Should my Guest Services Manager Resume be?

Your Guest Services Manager resume length should be less than one or two pages maximum. Unless you have more than 25 years of experience, any resume that’s more than two pages would appear to be too long and risk getting rejected.

On an average, for Guest Services Manager, we see most resumes have a length of 2. And, that’s why we advise you to keep the resume length appropriate to not get rejected.