Group Leader Resume Examples and Templates

Agents Group Leader

• Assessing the quality of after-sales customer service and offering solutions for improvement.
• Assisting agents and resolving post-sales issues.
• Monitoring workflow performance and quality while minimizing customer complaints.

Development Group Leader

• Oversaw various functions including timeline planning, HR management, escalation management, and led a team of approximately 7 members.
• Conducted performance evaluations, provided coaching and mentoring to team members.
• Managed geographically distributed development teams.
• Conducted interviews for recruiting new team members.
• Led meetings such as daily TOC calls, project task planning meetings with PM, CHL review meetings, internal/external HLD & DD review meetings, customer meetings for open issues, and demo meetings.
• Managed task assignments for team members, resource allocation, and collaborated with Project Manager and CDM to establish timelines.
• Executed projects using agile software development methodologies (e.g., Kanban, Scrum) as well as plan-driven delivery methodologies (e.g., Waterfall).
• Successfully delivered projects with a zero-defect mindset, on time, and within budget.

Faculty and Small Group Leader

• Collaborated in the development of a year-long curriculum and monthly training sessions focused on self-care practices and social justice work, aiming to create a more liberatory approach to organizing that prioritized healing practices to address burnout.
• Provided supervision and mentorship to activists across three states and two countries through monthly small group sessions and one-on-one meetings.
• Supported fundraising efforts, including donor cultivation and grant writing, resulting in the successful procurement of over $150,000 in funding. Managed monthly invoicing and monitored the budget.
• Co-led the recruitment, evaluation, and selection process for the activist cohort.
• Designed orientation programs, organized travel arrangements for all activists, and maintained the School's email and communication system.

Group Leader

• Receive and process orders from clients, ensuring accuracy and timeliness.
• Develop import and export plans to optimize logistics and meet client demands.
• Book vessels through shipping lines, coordinating transportation of goods.
• Provide support and address any inquiries or requests from clients promptly and effectively.
• Order raw materials as per the factory's requirements, ensuring a smooth production process.

Group Leader

• Provided coaching and guidance to new students during an outdoor activity day.
• Conducted brief training sessions before the event to develop skills such as memorization, communication, leadership, and organization.
• Created an engaging cheer to boost student enthusiasm and encourage teamwork in various competitive activities.
• Ensured the proper behavior and safety of students throughout the event.
• Demonstrated problem-solving abilities and created a safe and comfortable environment for participants.

Group Leader

• Facilitated process improvements to enhance project and team efficiency.
• Coordinated internally with other departments to ensure smooth business operations.
• Provided on-the-floor support to increase effectiveness and resolve problems.
• Managed customer escalations and addressed them effectively.
• Conducted one-on-one sessions with agents performing below average, maintained an Escalation Log, analyzed reports for further training, and provided regular updates to the team.
• Led pre and post-shift huddles with the team to motivate and align them.
• Directed and facilitated operational deliverables, implementing short and long-term roadmaps for each team member.
• Achieved and maintained Critical to Quality (CTQ) parameters defined by the client.
• Collaborated with the Quality Function to simplify procedures impacting productivity and promote best practices among all agents for improvement.

Group Leader

• Assisted newly hired team members by providing explanations of company procedures and safety requirements.
• Troubleshot and resolved workflow issues through open communication and collaboration with other teams.
• Maintained a calm, positive, and encouraging approach when working with youth.
• Collaborated with staff to enhance customer satisfaction, streamline procedures, and improve overall profitability..

Group Leader

• Reorganized and improved employee training programs to address knowledge gaps and enhance group performance.
• Prepared, calibrated, and monitored production machinery to ensure optimal production levels and consistently meet daily targets.
• Exceeded the 90% production target through effective employee motivation and analytical problem-solving to address various production challenges.
• Regularly assessed employee skills and knowledge, offering on-the-job training and mentorship to those in need.
• Cultivated a quality-focused culture to enhance team performance and efficiency while maintaining employee satisfaction.

Group Leader

• Managing, coordinating, supervising, and training teams effectively.
• Providing clear and concise written and verbal instructions to team members and addressing any queries or issues promptly.
• Planning and organizing daily activities while delegating tasks efficiently.
• Offering guidance, education, and training to both new team members and support staff.
• Evaluating team performance and providing recommendations for enhancement as needed.