Front Office Manager Resume Examples [+ Samples]

Front Office Manager Resume Summary Examples

Front Office Manager Resume Summary

Front office manager responsible for management of front office assistants, boutique, guest relations, Concierge, reservations, Airport Representatives, telephones, valets, travel desk.

Senior Office Manager Resume Summary

Responsible for the efficient functioning of 6,500+ employees through a range of administrative, financial and managerial tasks for New York, HQ. Handling of daily functions including organizing, coordinating, and communicating with external partners, and internal team to ensure efficient operations.

Front Office Manager

Front Office Manager Work Experience

Front Office Manager 2019-Present

• Responsible for Front Office and night operation that includes leading and managing all sections of the Front Office Department in order to ensure the highest service standards.
• Monitoring the Front Office employees to make sure all guests receive prompt and personal recognition.
• Maintaining great relationships with all departments and understanding the dynamics of how they operate and impact each other
• Highly Skilled on Systems - GXP, Opera, Marsha, Oracle, OTA extranet, MRDW, Fiat, Glory Cash Management

Senior Front Office Manager Work Experience

Senior Front Office Manager

• Front Office Expert involved in supporting and training associates/managers from other locations.
• Operational Leader cover at weekends in absence of shift supervisor.
• Responsible for monthly analysis of departmental performance and ensuring all brand standards are in line with CXEP guidelines.
• P&L Critiques and lead monthly department and operations meetings to update all departments on CXEP operations.
• Monitoring the team performance with monthly, quarterly and yearly review highlighting key areas of improvement.

How can I highlight my experience in managing a team on a front office manager resume?

To highlight your team management experience, focus on your ability to lead and develop front desk staff. Include specific examples of how you’ve motivated your team, handled scheduling, and resolved conflicts. Mention any success stories where your leadership led to improved guest satisfaction, increased efficiency, or a reduction in employee turnover.

What are the most important skills to feature on a front office manager resume?

Key skills to feature include leadership, customer service excellence, problem-solving, and organizational abilities. Additionally, highlight your proficiency with property management systems (PMS) like Opera or OnQ, and your experience with front office operations, such as handling guest inquiries, managing check-ins/check-outs, and overseeing billing processes.

How do I demonstrate my ability to handle high-pressure situations on a front office manager resume?

Demonstrate your ability to handle high-pressure situations by including examples of times you successfully managed crises or resolved guest complaints. Detail how you stayed calm under pressure, coordinated with other departments, and implemented solutions that maintained or restored guest satisfaction.

Should I include metrics on my front office manager resume? If so, what kind?

Yes, including metrics can make your resume stand out. For example, you could mention how you improved guest satisfaction scores by a certain percentage, reduced check-in times, or increased the efficiency of the front desk operations. Metrics provide concrete evidence of your effectiveness as a front office manager.

How can I showcase my customer service philosophy on my resume?

You can showcase your customer service philosophy by including a brief statement in your resume summary or objective. Additionally, weave examples throughout your work experience section that demonstrate your commitment to exceeding guest expectations, such as initiatives you led to improve service quality or personalized guest experiences.

What kind of achievements should I highlight as a front office manager?

Highlight achievements such as implementing new systems that improved efficiency, developing staff training programs, achieving high guest satisfaction ratings, or leading projects that enhanced the guest experience. Also, mention any awards or recognition you received for outstanding service or operational excellence.

How do I address gaps in my employment on a front office manager resume?

If you have gaps in your employment, briefly explain them in your cover letter or within your resume’s experience section. Focus on what you did during the gap that relates to the front office management role, such as taking courses, volunteering, or working in a related field. Emphasize that you are fully prepared and excited to return to a front office management position.

How important is industry-specific experience for a front office manager?

Industry-specific experience is very important for a front office manager role, especially within the hospitality sector. Highlight any previous roles in hotels, resorts, or related businesses, where you gained experience managing guest interactions, coordinating with housekeeping, or using property management systems. If your experience is from a different industry, focus on transferable skills like customer service, team management, and administrative duties.

How do I demonstrate my experience with technology and software on my front office manager resume?

Demonstrate your experience with technology and software by listing specific systems you’ve used, such as property management systems (PMS), booking software, or CRM tools. Provide examples of how you used these technologies to improve front desk operations, enhance guest experiences, or streamline administrative tasks.

Should I include references on my front office manager resume?

It’s generally recommended to include a note such as "References available upon request" rather than listing references directly on your resume. However, be prepared to provide references who can speak to your leadership abilities, customer service skills, and effectiveness as a front office manager when asked.