Front Desk Receptionist Resume Examples and Templates

Front Desk Receptionist

• Welcomed guests at the front desk and engaged in friendly conversations while efficiently managing the check-in process.
• Operated a multi-line phone system to address inquiries, schedule appointments, and transfer calls to the appropriate personnel.
• Verified patient insurance, demographics, and health history to ensure the accuracy and currency of information.
• Promptly resolved customer issues and promptly escalated problems to the supervisor when necessary.
• Implemented effective filing systems to maintain organized and efficient files and records.

Front Desk Receptionist

• Oversee the registration process, verifying the accuracy of provided identification and credentials.
• Handle guest check-ins and check-outs in a timely manner.
• Operate the hotel switchboard, taking calls, providing information, and transferring calls as needed.
• Maintain accurate accounting records for all rooms.
• Issue room keys to guests and request bellboys as necessary.
• Manage reservations received via telephone, email, or in person.
• Address inquiries regarding the hotel's services, charges, dining options, sports facilities, and travel directions.
• Refer guests to the appropriate departments to address complaints or provide suggestions.
• Calculate bills and process payments from guests.
• Provide guests with guidance on navigating the hotel's premises.
• Coordinate with the housekeeping and maintenance departments to address reported issues.

Front Desk Receptionist

• Supervise the registration process, verifying the accuracy of provided identification.
• Efficiently manage guest check-ins and check-outs.
• Operate the hotel switchboard, responding to calls, providing information, and transferring calls as necessary.
• Maintain precise accounting records for all rooms.
• Issue room keys to guests and request bellboys as needed.
• Handle reservations via telephone, email, and in person.
• Address inquiries regarding the hotel's services, charges, dining options, sports facilities, and travel directions.
• Direct guests to the appropriate departments to resolve issues or offer recommendations.
• Calculate bills and process guest payments.
• Provide guests with directions within the hotel premises.
• Liaise with the housekeeping and maintenance departments to address reported problems.

Front Desk Receptionist

• Prepare and arrange medical and testing equipment for procedures.
• Monitor patients during medical interventions.
• Assist with tasks such as EKGs and the application of casts.
• Provide reassurance and ensure the delivery of high-quality care.
• Regularly check patients' blood pressure, heartbeat, and pulse.
• Offer compassionate care by attentively listening to patients' concerns.
• Fulfill responsibilities including recording vital signs and administering IV treatments.

Front Desk Receptionist

• Fielding phone calls from residents.
• Enforcing University policies with residents.
• Notifying residents about overdue materials, like movies or cookware.
• Assisting residents with the loaner key process for lost or stolen room keys.
• Providing information about the campus.
• Guiding visitors to their destinations within the building and on campus.

Front Desk Receptionist

• Managed a high volume of incoming calls.
• Maintained the accuracy and currency of medical records.
• Provided coverage and assistance at the front desk.
• Conducted eligibility verification, collected deductibles, co-pays, and balances.
• Maintained a clean and organized workspace and guest area.
• Converted credentials into electronic medical records through scanning.
• Worked in the medical records department.
• Scheduled future appointments.
• Obtained authorizations, including appeals and denials.
• Handled patient registration for both new and established patients.

Front Desk Receptionist

• Registering patients and collecting their information.
• Verifying insurance coverage.
• Overseeing daily administrative tasks for doctors, visitors, and patients.
• Scheduling patient appointments, addressing inquiries, and managing emergencies.
• Managing medical inventories and supplies.
• Organizing and maintaining patients' medical records.
• Processing patient payments in collaboration with the billing department.

Spa Front Desk Receptionist

• Efficiently managed information using Spa software, handling reservations, preparing accurate bills for service payments, maintaining client records, and processing orders.
• Delivered exceptional 5-star customer service, warmly welcoming and assisting guests with information about hotel products while maintaining a positive and friendly demeanor.
• Effectively managed a high volume of over 50 phone calls daily, achieving an impressive customer satisfaction score of over 95%.
• Provided valuable support for administrative and clerical tasks as required.

Front Desk Receptionist

• Managed a multi-line phone system, promptly addressing inquiries and directing calls to the appropriate departments and personnel.
• Effectively resolved customer concerns in a timely manner and promptly escalated issues to the supervisor when necessary.
• Liaised with housekeeping staff and the maintenance department to address and resolve guest room issues.
• Utilized Hotelogix software for processing reservations, check-ins, check-outs, and updating payments.
• Maintained accurate account balances and conducted daily reconciliation by generating sales spreadsheets to verify totals.
• Conducted guest registration and ensured proper sanitization of rooms.
• Accurately entered and updated sensitive customer information during check-ins and room changes.
• Managed mail, packages, and documents on behalf of guests, promptly confirming receipt and arranging for pickup or delivery.

Hotel Front Desk Receptionist

• Maintained a clean and organized reception area, providing guests with a professional first impression.
• Informed guests about on-site entertainment, services, and available amenities to enhance their stay.
• Extended a warm and welcoming greeting to hotel guests, exhibiting energy, enthusiasm, and professionalism.
• Efficiently assigned appropriate guest room accommodations during the check-in process.
• Notified supervisors of any escalated problems or unusual situations to ensure prompt corrective action.
• Conducted follow-up with departing guests to ensure the delivery of exceptional hospitality and recorded guest feedback.
• Assisted guests by accommodating special requests for specific accommodations and presented alternative options when necessary.
• Arranged for taxis and shuttle services to meet the travel needs of guests.

Front Desk Receptionist

• Contacted clients via phone or email to address appointments, invoices, pet emergencies, prescription orders, and other service-related inquiries using a Windows system.
• Utilized M365 Office to perform tasks such as faxing, copying, file creation, and customization to meet business requirements and client needs.
• Managed and updated a database of client information to ensure accuracy.
• Offered direct support to veterinarians and administrative personnel, assisting with daily tasks and schedule coordination.

Front Desk Receptionist

• Scheduled appointments for patients.
• Managed paper-based medical charts.
• Collected co-payments from patients.
• Answered incoming phone calls.

Front Desk Receptionist

• Recorded phone messages and directed them to the relevant staff.
• Handled deposits, fees, and payments.
• Maintained organized and confidential files and records.
• Welcomed patients and provided sign-in sheets.
• Greeted visitors and determined the purpose of their visit.

Front Desk Receptionist

• Built and maintained relationships with senior stakeholders in a client-facing role.
• Worked collaboratively and coordinated efforts with team members and clients to ensure timely milestone delivery.
• Documented and created training materials to optimize training processes and procedures.
• Assisted in employee onboarding and handled administrative logistics related to onboarding activities.

Front Desk Receptionist

• Managed front desk operations.
• Provided telephonist services during office hours.
• Handled incoming and outgoing courier and registered mails, maintaining related records.
• Monitored and ordered supplies for office stationery and business cards.

Front Desk Receptionist / Office Admin

• Managed the patient schedules for four Naturopathic Doctors.
• Handled patient appointment phone calls and email reminders.
• Coordinated and facilitated in-office testing on patients, including tasks such as taking blood pressure, height, weight, and temperature, performing bio-impedance analysis, pulse wave analysis, heart rate variability assessments, urinalysis, and Konigsberg tests.
• Inputted test results into an Excel master data sheet.
• Managed end-of-day cash-out and reconciliation in QuickBooks.
• Entered all invoices into QuickBooks.
• Coordinated the clinic's inventory count and managed supplies, including supplements.
• Prepared and packaged patients' allergy test kits, SIBO tests, and lab samples for shipping via FedEx in a delicate and confidential manner.