Customer Service Clerk Resume Examples and Templates

What do Hiring Managers look for in a Customer Service Clerk Resume

• Communication Skills: Clear and effective communication with customers to understand their needs and provide assistance or information.
• Problem-Solving Abilities: Aptitude to address customer inquiries, complaints, and requests promptly and courteously.
• Patience and Empathy: Ability to listen actively and empathize with customers' concerns while maintaining a positive attitude.
• Attention to Detail: Thoroughness in accurately recording customer information, orders, and interactions.
• Team Collaboration: Willingness to collaborate with colleagues and other departments to resolve customer issues and improve overall service delivery.

How to Write a Customer Service Clerk Resume?

To write a professional Customer Service Clerk resume, follow these steps:

• Select the right Customer Service Clerk resume template.
• Write a professional summary at the top explaining your Customer Service Clerk’s experience and achievements.
• Follow the STAR method while writing your Customer Service Clerk resume’s work experience. Show what you were responsible for and what you achieved as a Customer Service Clerk.
• List your top Customer Service Clerk skills in a separate skills section.

How to Write Your Customer Service Clerk Resume Header?

Write the perfect Customer Service Clerk resume header by:

• Adding your full name at the top of the header.
• Add a photo to your resume if you are applying for jobs outside of the US. For applying to jobs within the US, avoid adding photo to your resume header.
• Add your current Customer Service Clerk position to the header to show relevance.
• Add your current city, your phone number and a professional email address.
• Finally, add a link to your portfolio to the Customer Service Clerk resume header. If there’s no portfolio link to add, consider adding a link to your LinkedIn profile instead.

Bad Customer Service Clerk Resume Example - Header Section

Caitlyn 696 Rock Maple St. South Lyon, MI 48178 Marital Status: Married, email: cooldude2022@gmail.com

Good Customer Service Clerk Resume Example - Header Section

Caitlyn Bray, Lyon, MI, Phone number: +1-555-555-5555, Link: linkedin/in/johndoe

Make sure to add a professional looking email address while writing your resume header. Let’s assume your name is John Doe - here is a formula you can use to create email addresses:

• firstnamelastname@email.com - johndoe@email.com
• firstname.lastname@email.com - john.doe@email.com
• lastname.firstname@email.com - doe.john@email.com
• f.lastname@email.com - j.doe@email.com
• l.firstname@email.com - d.john@email.com
• firstnamelastname12@email.com - johndoe12@email.com

For a Customer Service Clerk email, we recommend you either go with a custom domain name (john@johndoe.com) or select a very reputed email provider (Gmail or Outlook).

How to Write a Professional Customer Service Clerk Resume Summary?

Use this template to write the best Customer Service Clerk resume summary: Customer Service Clerk with [number of years] experience of [top 2-3 skills]. Achieved [top achievement]. Expert at [X], [Y] and [Z].

How to Write a Customer Service Clerk Resume Experience Section?

Here’s how you can write a job winning Customer Service Clerk resume experience section:

• Write your Customer Service Clerk work experience in a reverse chronological order.
• Use bullets instead of paragraphs to explain your Customer Service Clerk work experience.
• While describing your work experience focus on highlighting what you did and the impact you made (you can use numbers to describe your success as a Customer Service Clerk).
• Use action verbs in your bullet points.

Customer Service Clerk Resume Example

Customer Service Clerk Resume Example

Customer Service Clerk and Cashier Resume Example

Customer Service Clerk Resume Example

Top Customer Service Clerk Resume Skills for 2023

1. Customer service principles
2. Effective communication skills
3. Active listening
4. Problem-solving skills
5. Conflict resolution
6. Patience and empathy
7. Product knowledge
8. Service knowledge
9. Complaint handling
10. Order processing
11. Billing and invoicing
12. Payment processing
13. Returns and exchanges processing
14. Refunds processing
15. Sales support
16. Appointment scheduling
17. Reservation management
18. Call handling
19. Email communication
20. Live chat support
21. Social media support
22. Multitasking
23. Time management
24. Prioritization
25. Data entry accuracy
26. CRM software usage (Customer Relationship Management)
27. POS system usage (Point of Sale)
28. Ticketing system usage
29. Inventory lookup and management
30. Shipping and tracking assistance
31. Knowledge base utilization
32. FAQ management
33. Upselling and cross-selling techniques
34. Script adherence (if applicable)
35. Policy and procedure knowledge
36. Compliance with company guidelines
37. Troubleshooting technical issues
38. Language proficiency (if serving multilingual customers)
39. Cultural sensitivity
40. Teamwork and collaboration
41. Training and onboarding of new employees
42. Continuous learning and skill improvement
43. Adaptability to changing customer needs
44. Crisis management
45. Feedback collection and analysis
46. Reporting and documentation
47. Performance metrics tracking
48. Customer satisfaction measurement
49. Professionalism in behavior and appearance
50. Conflict escalation to higher management

How Long Should my Customer Service Clerk Resume be?

Your Customer Service Clerk resume length should be less than one or two pages maximum. Unless you have more than 25 years of experience, any resume that’s more than two pages would appear to be too long and risk getting rejected.

On an average, for Customer Service Clerk, we see most resumes have a length of 2. And, that’s why we advise you to keep the resume length appropriate to not get rejected.