Collections Specialist Resume Examples and Templates

Collections Specialist

• Accounts receivable / payables
• Claims adjustments and appeals
• Patient records
• Patient eligibility verification

Collections Specialist

• Negotiated debt repayment or established repayment schedules tailored to customers' financial circumstances.
• Processed payments and recorded payment amounts in customer accounts.
• Provided customers with guidance on required actions and debt repayment strategies.
• Addressed customer inquiries concerning account-related issues.
• Offered friendly and personalized service during account discussions.

Credit Collections Specialist

• Managed partner ledger strategically segmented by region.
• Implemented procedures and financial tools provided by the head office.
• Supported commercial teams in enhancing partner-company relationships and furnished financial projections and partner performance insights.

Collections Specialist

‣ Worked on the phones as a front end representative. I was always on an automated dialer system. Worked a high volume of accounts daily (generally 250+). I was always in the top 10% on the rankings for each month. I left the job due to our bonuses being removed as of January 1st and they chose to not give us a raise to compensate.

Collections Specialist

• Negotiated repayment plans for overdue debt to benefit both the client and the lender.
• Provided consumer credit assistance, including processing extension requests and conducting other recovery activities.
• Resolved complex billing issues and inquiries, and negotiated intricate payment programs within collections compliance guidelines.
• Demonstrated empathy for clients' situations while upholding ethical behavior aligned with the bank's code of conduct.
• Advised debtors on payment options and arranged installment agreements.
• Monitored accounts to ensure adherence to established payment plans and flagged non-compliance.
• Managed 75-120 daily outbound and inbound calls with the objective of achieving a 100% collection rate.

Senior Collections Specialist

• Identify and reach out to borrowers to establish tailored repayment plans that align with their financial capabilities and assist them in exiting default status.
• Serve as a secondary point of contact to collectors, facilitating de-escalation and providing reassurance to borrowers.
• Verify the accuracy of payment and program information.
• Support the manager by assisting with scheduling, preparing for meetings, sending correspondence, and training new hires.

Accounts Receivable Specialist/ Collections Specialist

• Generated, dispatched, and tracked invoices.
• Managed various accounts receivable tasks, including cash receipt processing, updating cash flow reports, and investigating chargebacks and write-offs.
• Assessed open accounts for overdue balances and implemented collection strategies.
• Processed, categorized, computed, and recorded accounts payable data, ensuring accurate accounting and daily reconciliation.
• Investigated billing discrepancies and implemented effective resolutions while preventing future issues.
• Collaborated with delinquent account holders to collect and reconcile accounts through approved channels.
• Maintained up-to-date accounts receivable tracking database, including client information, collection progress, billing status, and program changes.
• Oversaw invoicing for Florida, California, and North Carolina.
• Prepared and managed customers' monthly reconciliation schedules.
• Engaged with customers to establish suitable repayment plans and bring accounts up to date.
• Handled administrative tasks to support strategic initiatives.
• Reviewed contracts, proposals, and waivers to ensure accurate and current billing.
• Managed diverse inquiries and certificates from customers, partners, and government entities.
• Processed chargeback notifications to customers to facilitate payment and prevent debt transfer to external collection agencies.
• Analyzed loss reports and reported on portfolio performance to senior management.

Collections Specialist

• Assist customers in updating their accounts.
• Offer extensions and payment plans as needed.
• Collect overdue payments.
• Deliver customer service and support.
• Educate clients about the repercussions of payment delays.
• Accept payments and update customer profiles.

Collections Specialist

• Effectively locate and communicate with a high volume of debtors.
• Demonstrate strong written and verbal communication skills to resolve debtor disputes, objections, and challenges related to voluntary payments.
• Swiftly adapt to rapidly changing regulations and policies.
• Proficient in identifying and completing critical tasks independently, with minimal supervision and a sense of urgency.

Senior Collections Specialist

• Aid customers with credit card inquiries.
• Enforce corporate collections policies.
• Manage overdue accounts.
• Assist customers in managing their credit card dues.
• Provide guidance on legal policies related to credit card dues.
• Assist customers in setting up payment plans.

Collections Specialist

• Welcomed and greeted customers with a friendly, positive, and accommodating demeanor.
• Examined historical data for debts and bills.
• Effectively resolved billing and customer credit concerns.
• Prepared and delivered reports on collection activities and their outcomes.

Collections Specialist

• Dispatched account statements and invoice copies to customers to ensure prompt payments.
• Initiated contact with customers via phone calls and emails to secure payments within specified due dates.
• Effectively resolved customer complaints and investigated account discrepancies, analyzing receivables data.
• Conducted routine accounting reconciliations, reduced account aging, and facilitated clear communication. Participated in presenting accounts receivables information.
• Assessed the need for issuing credits or debits and rationalized payment plans with customers.
• Collaborated with other teams, including Sales, AR Application, Credit Management, Order Management, and Installation, to address areas of concern and improve service levels.
• Worked closely with the credit team to minimize bad debt exposure.
• Forecasted cash collections and escalated issues to the appropriate internal and external contacts as needed.

Accounts Receivable & Collections Specialist

• Monitored and managed accounts receivable balances and delinquent accounts within SAP.
• Ensured that promised payments were fulfilled and accounts remained current. Negotiated payment plans with slow-paying accounts.
• Provided customer service related to collection issues and investigated client discrepancies, including short payments, credits, and pending issues, to resolve collection challenges.
• Maintained effective communication with the sales department regarding customer account balances and collaborated on problem-solving.

Collections Specialist

• Processed payments and allocated them to customer balances.
• Advised debtors on payment alternatives and facilitated installment agreements.
• Operated in a call center environment, managing both manually and automatically dialed outbound calls.
• Handled a high volume of calls to meet the demands of a busy group.
• Provided exceptional customer service on all calls, maintaining a composed and professional demeanor even in challenging situations.
• Recorded all relevant information regarding customers' financial statuses.

Collections Specialist

• Negotiating with customers who have nonperforming loans.
• Analyzing the portfolio at risk.
• Reporting to the manager.