Cocktail Waitress Resume Examples and Templates

Server/Cocktail Waitress/Hostess

• Assisted customers with various questions or concerns.
• Greeted customers, stored their jackets, and deposited their entry fees.
• Helped to upkeep the overall cleanliness and aspect of the restaurant and bar.
• Waited at the pizza section and even learned how to make pizza in the process.
• Waited at the cocktail as a server/hostess.

Cocktail Waitress

• Deliver outstanding guest service in a fast-paced nightclub environment
• Prepare and serve drinks according to customer orders
• Set up and organize station to ensure readiness for service
• Serve alcoholic beverages responsibly and adhere to legal drinking age requirements
• Assist customers with menu selections and answer any questions they may have
• Stock service areas with necessary supplies and ingredients as instructed
• Check in with customers to ensure their satisfaction and address any concerns
• Monitor and observe the overall customer experience to ensure a positive atmosphere
• Express gratitude to customers for their visit and invite them to return
• Handle VIP bottle service responsibilities, including preparing and serving bottles to VIP guests with exceptional attention and care.

Cocktail Waitress

• Achieved consistently high sales of $2000-3000 per shift, ranking among the top sales performers
• Maintained cleanliness and appearance of tables by pre-bussing, ensuring drink levels were adequate, and providing sufficient napkins
• Thrived in a fast-paced and high-volume work environment, handling stress with professionalism and composure
• Took customer orders, prepared drinks and garnished dishes, communicated orders to the kitchen, and ensured timely delivery of dishes
• Prepared bar bills, presented checks to guests, accepted payments, processed credit card charges, and provided change when necessary
• Actively engaged in marketing and promotion of VIP bottle service and special seating options to enhance the dining experience for restaurant clientele

Cocktail Waitress

• Established strong customer relationships to help increase return business by 60%, greeting regular guests by name and memorising favourite orders.
• Maintained up-to-date knowledge of dynamic and constantly evolving menu.
• Handled customer feedback and complaints calmly and diplomatically, providing genuine apologies and swiftly rectifying issues.
• Recorded customer orders with strong attention to detail using POS system.
• Achieved 70% increase in revenue by upselling fine wines and side dish options tailored to guest tastes and preferences.
• Paid attention to the body language of customers and proactively asked if customers wanted refills or dessert.
• Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
• Supported other areas of the restaurant in set up, clean-up, prep work and equipment maintenance.
• Managed closing duties, including restocking items and reconciliation of cash drawers.
• Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests.

VIP Cocktail Waitress

• Brought requested bottles, mixers, garnish, special request cocktails, supplies, made drinks at table etc.
• Private Beverly Hills Mansion Party for Tequila Owner Michael Johnson (John Doe's Partner)
• Model host who greeted VIP guests & poured them a welcome shot into ice glass.
• Champagne Model Server to biggest VIPs there. When taping would start, I was the one model to personally hand glasses of champagne to celebrities while they shot. Served Samuel Jackson, Jennifer Lopez, Kate Winslet, Matthew McConaughey, Charlize Theron, Nicole Kidman, Leonardo DiCaprio, and more.
• The Oscars Nominees Private Mansion Gifting - Beverly Hills
• Model taking photos with Celebrity Nominees and handling AquaWater bottles to them. Guests I served & took photos with were Brad Pitt, Angelina Jolie, Tom Hanks, Natalie Portman, Ryan Reynolds, and more.
• Moet & Chandon / Hennessy - Multiple Private Tastings & Watch Parties at Country Clubs etc. around the Los Angeles area as a agency model server.
• Horseshoe Casino - Model Pourer for VIP Lounge, for invited high rollers only.
• Model with multiple agencies representing & serving Grey Goose Vodka, Patrón Tequila, Johnnie Walker Whisky, Corona (Coachella), Stella Artois, and more.

Cocktail Waitress

• Addressed concerns or complaints promptly to improve service and escalated more complex issues to management for resolution.
• Built rapport with new and returning customers to enhance guest satisfaction.
• Followed proper food safety protocols and maintained clean environments to ensure customer safety and sanitation.
• Consistently met or exceeded sales targets by implementing proactive promotional strategies and effectively promoting desserts.
• Demonstrated accurate cash handling practices while providing efficient service to customers.

Cocktail Waitress

• Provided exceptional drink and snack service, catering to the needs of all members.
• Ensured excellent guest relations by attending to customer inquiries and requests.
• Skillfully prepared and served cocktails to enhance the overall experience.
• Provided efficient and attentive food service, ensuring customer satisfaction.

Cocktail Waitress

• Provided excellent customer service as a waitress and bar staff, taking orders and crafting high-quality, customized cocktails and beverages.
• Demonstrated extensive knowledge of drink-making practices, effectively upselling products and providing outstanding customer service.
• Consistently achieved incentivized targets by participating in sales challenges, such as '3 drinks for $15' and achieving the highest sales of the night.
• Successfully upsold 80 single-shot drinks to doubles in a 6-hour shift, showcasing strong upselling skills.
• Worked flexible hours, including breakfast and late-night shifts, resolving customer complaints, and maintaining a high standard of cleanliness in the establishment.