Case Worker Resume Examples and Templates

Case Worker

• Adhered to strict policies and procedures to ensure client confidentiality and protect their privacy.
• Conducted assessments of clients and developed individualized service plans with short-term and long-term goals.
• Maintained accurate and up-to-date progress notes and case records, documenting progress in recreational activities, treatment plans, and education.
• Acted as a liaison between individuals, families, and service providers to ensure the best management of treatment services.
• Coordinated communication and collaboration between various entities involved in the case management process.

Case Worker Internship

• Collaborated with individuals and organizations to empower refugees and facilitate their transition from being in need to becoming self-reliant contributors to their local community.
• Supported the agency in various aspects of its work to provide comprehensive assistance to refugees.
• Encouraged individuals to utilize the agency's services and engage in community-based recreational and leisure activities, which helped reduce social isolation, promote healthy living, and create volunteering opportunities.

Case Worker

• Worked for Concentrix on behalf of Her Majesty's Revenue and Customs, handling incoming phone calls from customers.
• Conducted security checks to ensure customer confidentiality in accordance with data protection regulations.
• Established contact with customers through telephone and letter communication.
• Determined the purpose of the customer's inquiry and strived to resolve it or make appropriate referrals during the initial contact to minimize follow-up actions.
• Accurately documented any complaints and escalated them if necessary.
• Gathered and reviewed data and information from various sources to assess the accuracy of customers' claims and circumstances, identifying any errors and providing guidance to help customers rectify them.
• Provided accurate and relevant information to address customer inquiries.
• Updated customer records and relevant electronic systems with precision.
• Conducted follow-up actions, such as making return calls or referring customers to other appropriate business units to ensure the complete resolution of their inquiries.
• Made decisions based on regulatory requirements and processes set by HMRC to comply with legislation mandated by the government.

Case Worker

• Conducted interviews and assessments of individuals and families seeking asylum.
• Provided individual coaching to prepare individuals for their appearances before the Territorial Commission for international protection status.
• Offered information, support, and advocacy services, including accompanying clients to relevant service providers.
• Delivered direct services to asylum seekers and coordinated with multidisciplinary teams comprising public services, psychologists, experts in victims of trafficking, social workers, and teachers.
• Maintained comprehensive case records and prepared reports on the cases handled.

Case Worker

• Acts as the main contact for individuals seeking information on disaster assistance, handling inquiries over the phone.
• Conducts telephone interviews with individuals affected by a declared disaster to gather necessary information.
• Provides detailed information about available disaster assistance programs to individuals applying for assistance.
• Assists applicants over the phone and in person, assessing their needs and offering instructions and referrals to relevant disaster programs, community resources, and other Federal agencies.
• Manages applicant cases, including processing applications, re-certifications, audits, and reimbursement requests for lodging and other expenses incurred due to the disaster.

Case Worker

• Organized and facilitated 5 support groups for clients, ensuring their participation and engagement.
• Assisted in organizing and supporting other support groups as needed.
• Conducted home visits for clients identified as high-risk, providing necessary support and assistance.
• Made referrals and prepared case reports for other agencies involved in client intervention.
• Collaborated with other agencies to ensure comprehensive and holistic interventions for clients.
• Successfully submitted audit reports to NGP, demonstrating adherence to guidelines and standards.
• Engaged in regular supervision sessions with Senior Social Worker and Team Leads to receive guidance and support.

Social Intake Case Worker

• Conducts initial needs assessments to determine the nature and severity of client's problems and complaints, gathering information on medical, employment, economic, educational, and emotional history.
• Evaluates client's needs, interests, motivation, and responsibilities, reviewing case records and discussing the case with a supervisor or senior staff to determine appropriate services and interventions.
• Prepares case records, reports, and documents in compliance with state and federal standards, including case notes, treatment plans, and evaluations.
• Provides expert testimony in court when necessary, presenting comprehensive reports that inform the court's decision-making process regarding court-ordered treatment plans.
• Ensures compliance with professional ethics and confidentiality standards throughout the entire case management process.

Case Worker

• Identifying and locating HIV-infected children under the age of 18, seropositive pregnant women, breastfeeding mothers, babies, children experiencing gender-based violence (GBV), and sex workers.
• Conducting assessments and evaluations to determine the specific needs and circumstances of each individual or group.
• Providing support, counseling, and guidance to the identified individuals and their families.
• Developing and implementing individualized care plans and interventions to address the unique needs of each client.
• Collaborating with other professionals and agencies involved in the project to ensure coordinated and holistic support for the clients.
• Advocating for the rights and well-being of the vulnerable children and individuals in accordance with established protocols and guidelines.
• Monitoring and tracking the progress and outcomes of the interventions provided.
• Maintaining accurate and up-to-date documentation and records of client interactions, assessments, and service provision.

AOD Case Worker

• Utilized family inclusive practice principles to provide counseling and support to family members and friends, recognizing their importance in the client's journey.
• Assisted a colleague in delivering a Public Information Session, focusing on psychoeducation to increase awareness and understanding of mental health issues.
• Liaised with multiple stakeholders, such as Child Safety, lawyers, probation and parole officers, to ensure effective collaboration and coordination of services.
• Conducted a comprehensive 3-day orientation for students on placements, covering various therapeutic approaches like Motivational Interviewing and Cognitive Behavioral Therapy, as well as organizational policies and procedures.
• Provided ongoing support and guidance to students throughout their placement, answering their queries, referring clients to appropriate resources, and conducting pre- and post-session briefings.
• Offered weekly one-hour clinical supervision to students, facilitating their professional growth and development.
• Played a key role in implementing Drug ARM's Community and Family Support Services program in the Rockhampton region.
• Actively networked with various agencies in Rockhampton, establishing contact with relevant individuals, arranging meetings, and delivering presentations to promote the organization and its services.

Case Worker

• Conducting thorough assessments of cases and compiling detailed case reports that contain relevant information for effective decision-making and intervention.
• Maintaining up-to-date and accurate case reports to ensure the continuity of services and support provided to families.
• Providing compassionate support, guidance, and counseling to families facing challenging circumstances, with the aim of promoting their well-being and resilience.
• Making appropriate referrals or introductions to other agencies and professionals to ensure individuals receive the specialized assistance they require.
• Scheduling and accompanying individuals to appointments with legal aid workers, counselors, doctors, and other relevant service providers to facilitate access to necessary resources.
• Monitoring visits between at-risk or vulnerable children and their family members, ensuring the safety and well-being of the children during these interactions.
• Motivating and encouraging individuals to actively participate in rehabilitation programs, fostering their personal growth and recovery.
• Recognizing and reporting instances of abuse, following established protocols and procedures to ensure the safety and protection of individuals in vulnerable situations.

Case Worker/Parole Officer

• Facilitating the placement of youth in appropriate settings based on their individual needs, utilizing the graduated sanctions model.
• Participating in Juvenile Court and Youth Parole Authority hearings, providing progress updates and making recommendations to the Judge and Youth Parole Authority.
• Managing and completing necessary paperwork, such as Medicaid applications, custody services, contracts, court documents, and referrals to ensure access to appropriate services for youth and their families.
• Collaborating with youth, allied agencies, families, providers, educators, and attorneys to establish a comprehensive support team.
• Conducting home visits, room searches, and urinalysis tests to monitor compliance and ensure the safety and well-being of the youth.
• Traveling statewide to conduct visits, attend team meetings, and participate in Youth Parole hearings in secure facilities, residential placements, and proctor homes.
• Proficiently documenting case information, preparing court reports, conducting needs assessments, developing service plans, and performing protective and risk assessments using the CARE system.
• Providing training to staff on Positive Control Systems to promote effective and safe practices.
• Chairing the Local Interagency Council, fostering collaboration and coordination among various agencies and stakeholders.

Case Worker

• Ensuring the safety, welfare, and well-being of children who have experienced harm and abuse, as well as those at risk of such situations.
• Conducting regular follow-ups and assessments of clients to monitor their progress and address any emerging needs or concerns.
• Performing regular risk assessments and conducting home visits to assess the living environment and ensure the safety and well-being of children.
• Responding to reports of child abuse or neglect from members of the public, taking appropriate actions to address the situation and protect the child.
• Collaborating closely with law enforcement agencies, service providers, out-of-home care facilities, and helpline services to coordinate interventions and support for children and families.
• Working closely with carers, parents, and personnel from the foster care unit to provide necessary support, guidance, and advocacy.
• Making referrals to appropriate services and agencies to ensure that children and families receive the necessary assistance and support.
• Providing reports for court proceedings, including documenting relevant information, assessments, and recommendations, and attending court hearings as required to present evidence and provide testimony.

Case Worker

• Effectively managing a caseload of 75 clients with diverse and complex needs.
• Conducting comprehensive initial needs assessments to identify the specific needs and challenges of each client, and developing individualized case plans to address their goals and promote their well-being.
• Providing orientation and support to clients in their transition to independence within the community, assisting them in accessing essential services and resources.
• Conducting monthly reviews and assessments to monitor the progress of clients and ensure the achievement of key performance indicators (KPIs) set by the organization.
• Making appropriate referrals to external agencies and advocating for clients to access necessary services and support systems.
• Demonstrating strong report writing skills, including assessments and regular follow-ups to document client progress, highlight challenges, and recommend appropriate interventions.
• Maintaining regular communication and engagement with clients, offering support and guidance, and addressing any emerging needs or concerns.
• Collaborating with a multidisciplinary team, including colleagues, supervisors, and external stakeholders, to ensure coordinated and holistic support for clients.

Case Worker

• Conduct research and design program activities that incorporate therapeutic practices to promote the overall well-being of participants. This includes identifying evidence-based approaches and interventions that address the specific needs and challenges faced by young people in the OOHC system.
• Collaborate with relevant stakeholders, such as social workers, psychologists, and community organizations, to implement and evaluate the effectiveness of therapeutic programs and interventions.
• Support young people in developing essential life skills, such as budgeting, employment readiness, education planning, and emotional resilience, to prepare them for successful transitions into adulthood.
• Regularly assess and monitor the progress of young people, adjusting interventions and support plans as needed to ensure their individual goals and aspirations are met.
• Maintain comprehensive case notes and documentation to track client progress, document achievements, and record any challenges or barriers encountered during the course of intervention.
• Provide guidance, advocacy, and practical assistance to young people in navigating various systems and accessing appropriate services, such as education, healthcare, and housing.

Child Protection Case Worker

• Played a key role in enhancing the psychosocial wellbeing of vulnerable refugee children who had experienced trauma due to the effects of war.
• Implemented strategies and interventions aimed at building resilience within the refugee communities through engaging in dialogues, meetings, and trainings. These activities fostered community cohesion and provided a platform for sharing experiences and supporting each other.
• Increased access to essential services by actively informing the communities about available service points and the respective organizations providing these services. This included disseminating information about healthcare facilities, educational resources, social support networks, and other relevant services.
• Collaborated with local organizations and community leaders to develop and deliver culturally sensitive programs and initiatives that addressed the specific needs and challenges faced by refugee children and their families.
• Conducted assessments and evaluations to identify the psychosocial needs of the refugee population and to measure the impact of interventions implemented. Utilized this information to inform future program planning and ensure the delivery of effective services.
• Worked closely with stakeholders, including NGOs, government agencies, and community-based organizations, to coordinate efforts

Case Worker

• Managed a caseload of 18 children
• Wrote court reports
• Completed intensive state training

Administration & Case Worker

• Managed and organized all incoming mail for the Registrar's office, ensuring timely and efficient processing of documents and correspondence.
• Scheduled and coordinated interviews for applicants, providing necessary information and instructions regarding the interview process.
• Assisted in evaluating letters and documents submitted by applicants, reviewing them in accordance with established guidelines and criteria.
• Communicated with applicants to provide updates on the status of their cases and to address any inquiries or concerns they may have.
• Maintained accurate records and documentation related to applicant interviews, correspondence, and evaluation outcomes.
• Collaborated with other team members and departments to ensure smooth workflow and effective communication within the Registrar's office.

Refugee Case Worker-Intern

• Assisted refugee clients in identifying and obtaining suitable housing and employment opportunities, taking into consideration their specific needs and circumstances.
• Collaborated with representatives from local organizations and attended meetings to stay informed about employment, training, and housing resources available to refugee clients.
• Participated in setting performance-related goals and worked towards achieving them, both on a personal level and as part of the organization's objectives.
• Contributed to the development of international development strategies and procedures, leveraging expertise and knowledge to improve program effectiveness.
• Engaged in ongoing professional development to stay updated on best practices and emerging trends in refugee resettlement and employment services.
• Maintained accurate and detailed records of client interactions, services provided, and outcomes achieved to ensure effective case management and reporting.
• Fostered strong relationships with clients, providing guidance, support, and advocacy throughout their resettlement journey.
• Collaborated with colleagues and other stakeholders to ensure a coordinated and holistic approach to refugee integration and success.