Business Operations Manager Resume Examples and Templates

Sr. Business Operations Manager

• Staff hiring and firing, ensuring team engagement and productivity.
• Successful in elevating operational efficiency by 10% via conducting internal and external audits/management training module, and scheduling.
• Assisting marketing and brand management teams in organizing high profile events and product launch.
• Learned and excelled in excellent running Multi-unit business operations & management.
• Facility management and upkeep.
• Designing new outreach programs and store lead local marketing. Setting differential service offerings for different guests with different price points.

Senior Business Operations Manager

• Elevated operational efficiency by 29% after in originating a successful audits/management training module, fueling continuous improvements
• Coordinating between various departments and stakeholders to ensure smooth standardized service delivery.
• Managed high profile events and premiers.
• Proven manager to deliver excellent results in Multi – unit business operations management, Customer Services, Staff management, facility upkeep and interdepartmental coordination.

Business Operations Manager

• Ensure robust pipeline of business opportunities by constantly engaging with customers.
• Oversee/Monitor Leads, Site Visits, Negotiation and Closure of all potential sales opportunities.
• Interact and network with industry participants and competitors to keep informed of trends, norms, regulations and challenges.
• Support recruitment, training, coaching, mentoring and retention of quality sales and marketing personnel and coordinate and liaise with internal and external stakeholders as and when required.
• Responsible for smooth functioning of sales and marketing activities of the assigned sites, in order to meet company's targets for growth and profitability
• Responsible for product pitching, profitability and payment collection.
• As an business head, responsible for P&L. Set budgets, monitor and review business performance.

Business Operations Manager

• Conducted follow-up orientation and onboarding checklist tasks.
• Proactively identified, recommended and implemented resources and facilities operational improvements such as processes guides, developing procedures and policies and advocated company culture.
• Conducted periodic audits of company systems, personnel information, org charts, floor maps and HRIS systems and other databases.
• Managed landlord relationship for ongoing operational matters.
• Coordinated with IT to create and facilitate orientation trainings for new staff and ongoing trainings on new systems and standards.
• Human Resources point of contact and liaison for executive management and employees.

Facilities and Business Operations Manager

• Actively pursue strategic and operational objectives.
• Ensure operational activities remain on time and within a defined budget.
• Track staffing requirements, hiring new employees as needed.
• Oversee accounts payable and accounts receivable departments.
• Manage the upkeep of equipment, assets and supplies of all physical assets and making sure it meets all health and safety standards.
• Ensuring proper implementation of the fiscal policies and procedures and providing the recommendation for improvement and efficiency.
• Maintain constant communication with management, staff, and vendors to ensure proper operations of the organization.
• Grow the efficiency of existing organizational processes and procedures to enhance and sustain the organization’s internal capacity.

Business Operations Manager

• Gathering and analyzing customer requirements and interpreting them to IT development
• Participating IT system development, testing & maintenance
• Handling customer incidents and reclamations
• Creating user instructions and manuals

Business Operations Manager

• Built and cultivated a strategic partnership with the Sales Management group to develop and implement innovative action plans for their respective sales areas.
• Manage operational functions and tactics in support of company’s sales, marketing, products, and finance business units.
• Collaborate across entire organization to develop, implement, and promote core business process consistencies and standards.
• Leverage Salesforce.com and various office systems to maintain and update all orders generated through the Sales and Marketing Operations Centers.

Business Operations Manager

• Developed Business Requirements Documents, Request for Proposals, and B2B integrations for partners.
• Coordinated with Operations Finance to meet and exceed monthly and quarterly return goals.
• Developed routing tables, tools, and lanes for customer returns.
• Managed service logistics and oversee service operations and service deliveries for ACME Storage.
• Managed third-party vendors and processes, drive execution to meet business goals; responsible for vendor training, communications, and metrics.