Business Operations Analyst Resume Examples and Templates

Senior Business Operations Analyst

• Utilized Microsoft Power BI to develop operational dashboards featuring Key Performance Indicators (KPIs) that integrated real-time plant production data with the Great Plains ERP system.
• Produced reports, graphs, and variance analyses to facilitate business management.
• Designed an excel model for optimizing product mix, incorporating visualizations and providing functional scenario analysis capabilities for key management users.

Business Operations Analyst

• Led the Underwriting Data Management Taskforce.
• Addressed data migration challenges and coordinated ad-hoc problem-solving solutions.
• Established a Knowledge Center Platform using SharePoint for both Qatar Re and Antares.
• Acted as a coach, consultant, and subject matter expert for project management and Underwriting.

Senior Business Operations Analyst

• Employed Microsoft Power BI to develop operational dashboards featuring KPIs that seamlessly incorporated real-time plant production data from the Great Plains ERP system.
• Generated reports, graphs, and variance analyses to facilitate business management.
• Led efforts to enhance utilization and functional capabilities for key management users.
• Customized KPIs to cater to the specific needs of department heads, ensuring accessibility on both computers and smartphones.

Business Operations Analyst

• Planned, designed, interpreted, and analyzed customer and staff data, presenting findings in a suitable format.
• Furnished senior managers with data to underpin critical business decisions.
• Developed and implemented new reports across all organizational levels.
• Translated numerical and statistical data into operational insights.
• Investigated root causes and analyzed trends within the data.
• Collaborated with key stakeholders to gather insights.
• Devised a strategy for recording, analyzing, distributing, and storing data.

Business Operations Analyst

• Employed PowerBI to integrate and consolidate data from multiple teams across the enterprise, constructing dashboards and reports for various business lines to ensure staffing quotas were met.
• Collaborated with over 10 teams throughout the enterprise to record, transform, and visualize their roles within the company's technology adoption process. Worked with the internal risk team to implement controls ensuring accurate records of newly adopted technologies.
• Led the Supplier Data Workstream to ensure the accuracy of historical supplier data prior to the launch of the Beeline vendor management system.
• Aggregated data sets in Excel to track project timelines and monthly work hours required for ongoing projects.

Business Operations Analyst

• Conducted meetings with stakeholders to deliver weekly, monthly, and quarterly data reports, including the Revenue Cycle Dashboard, First Pass Denials, Bad Debt Recovery, and Executive Summary Dashboard.
• Developed and implemented analytical reports to illustrate trends in Accounts Receivable.
• Addressed ad-hoc data requests by collecting, analyzing, and presenting data from various systems.
• Conducted data cleansing on extensive and complex data sets, utilizing Excel formulas (e.g., VLOOKUP and pivot tables), modifying Crystal reports, and creating data visualizations.
• Provided recommendations for enhancing the current reporting structure to streamline processes.

Senior Business Operations Analyst

• Collaborated closely with Sales, Marketing, Enablement, and Finance teams to harness data, processes, and tools for optimizing insights and productivity across the organization.
• Developed recurring analyses to enhance efficiency, optimize Sales funnel and teams, and drive company growth and scalability.
• Operationalized Salsify's Go-to-Market (GTM) and selling strategy, including expanding into new markets and scaling operations.
• Teamed up with FP&A to formulate Salsify's global sales capacity plan.
• Designed and implemented equitable territories for Sales, Account Managers, and BDRs.
• Provided recurring reporting and actionable insights to internal stakeholders, aiding in better understanding and optimization of their business operations.
• Established and maintained Productivity-per-Rep metrics to guide capacity management and Rep performance.
• Designed, developed, and managed Salsify's new Forecasting process, enhancing pipeline predictability, forecast accuracy, and booking projections.
• Collaborated with Marketing and BDR Managers to analyze key funnel metrics across essential business segments.

Business Operations Analyst

• Created documentation and conducted training sessions as needed, offering user feedback and input for marketing platform enhancements.
• Initiated, designed, and conducted secondary research on various aspects, including companies, business models, segments, revenue models, strategies, challenges, M&A history, competitive positioning, organizational structures, key management, and recent developments.
• Utilized various tools, directories, and websites like Zoominfo, Hoovers, Data.com, Bloomberg, and LinkedIn Sales Navigator for secondary research.
• Evaluated companies through their websites, assessing factors such as website quality, company strength, product and service offerings, pricing, turnover, etc., to identify potential clients and prepare comprehensive company reports.
• Independently engaged with clients, managed projects and teams, with senior management involvement limited to strategic intervention.
• Contributed to the delivery and presentation of client deliverables, creating well-structured, logical, and easily understandable client-ready presentations.
• Served as a Subject Matter Expert (SME) to enhance team production efficiency, ensuring work tasks and plans aligned with project goals and SLAs.
• Trained and assisted team members in supporting the initial prospecting and lead qualification process, maintaining data in the client's proprietary and other customer relationship management (CRM) reporting tools.
• Provided effective coaching and mentorship on both core and soft skills to tagged team members, offering professional development advice as needed.

Business Operations Analyst

• Developed a Standard Operating Procedure, which was validated by stakeholders and is now utilized as a training document for new hires and a reference document for reviewers in their daily tasks.
• Set project milestones and prepared team members to meet challenging deadlines.
• Served as the project point of contact, handling inquiries and issues from customers and clients.
• Managed a quality assurance program, including on-site evaluations, internal audits, and dispute resolution.
• Conducted root cause analysis through Fishbone and Pareto Analysis to reduce errors, enhance productivity, and assess trends.
• Addressed response inconsistency problems through classroom training sessions and performance improvement tests, resulting in increased productivity and improved workflow accuracy.
• Collaborated with team members to identify fraud trends and brainstorm strategies to combat this type of crime.
• Summarized all crucial information related to investigations into comprehensive reports for client delivery.
• Monitored process checks for proper completion and adherence to schedules.
• Established and met product quality objectives while complying with product specifications.
• Developed an operations reporting and analytics strategy, identifying essential requirements for deliverables and promoting continuous process improvement.
• Conducted meetings with reviewers to assess performance and devise improvement plans.
• Documented meeting minutes and distributed them to staff to facilitate follow-up and maintain a permanent record.
• Operated with high integrity, fostering trust and earning sustained credibility with both internal and external clientele.