Sales Associate CV Examples

Sales Associate

Summary

Adept at working efficiently to achieve organizational goals in both group and independent environments. An articulate, competent, and confident sales professional, who has an in-depth understanding of business development principles. Personable with a client-focused demeanor. Can build rapport and create lasting relationships through a commitment to high-level customer service.

WORK EXPERIENCE

Sales Associate

Chevrolet

2018-07 - Present

• Meet with potential buyers, face to face, over the phone, and via email.
• Assess and qualify customer needs to provide the right vehicle.
• Collaborate with internal/external organizations and corporate branches to ensure on-time delivery.
• Clean vehicles and perform light mechanical upkeep.
• Follow-up to ensure the highest CSI (Customer Satisfaction) score.
• Originate relationship with a customer who had provided exclusivity to a competitor and has grown monthly sales to an average of $31K over the past three (3) months.
• Write and deliver high-impact sales presentations, addressing questions and negotiating terms and conditions.
• Process cash and credit transactions through the cash register, ensuring accuracy in accounting processes.

Sales Associate

Chrysler

2014-02 - 2018-06

• Ensured compliance with state auto licensing rules and regulations including titling of vehicles.
• Worked an average of 150 leads per month and, at times, solely operated Department carrying 700 Leads in one month.
• Called consumers from generated automotive sales leads.
• Analyzed monthly documents and reports including bills, contracts, and client records, guaranteeing that contractual obligations were fulfilled.
• Processed large sums of cash and credit transactions.
• Maintained high lead-to-sale and closing-conversion ratios with an average of 45% appointments set from leads, 65% show ratio, and 45%-55% sales from the show.
• Resolved all client disputes, often troubleshooting problems before escalation.
• Suggested selling by introducing customers to service department advisors.

Sales Associate & Customer Service Representative

Dodge

2007-09 - 2014-01

• Addressed customer questions and provided information on store policies.
• Achieved and maintained individual and team sales/performance targets.
• Reviewed operational records and reports to project sales and determine profitability.
• Organized merchandise in the store, allowing items to be easily located and ensuring the store was aesthetically appealing.
• Effectively identified customer concerns and referred unresolved customer grievances to respective department/s for further investigation.
• Interfaced with internal teams to formulate strategies to optimize outbound calls and drive sales.
• Delivered superior customer service.
• Maintained a consistent track record of sales success from strong closing skills.
• Maintained effective working relationships with customers and internal departments.

EDUCATION

B.Sc

Stanford University

2004 - 2007

Associate of Arts (A.A.)

Virginia Commonwealth University

2002 - 2004

Skills

• Strategic sales
• Sales techniques
• Creative problem solving
• Collaborating in a team-oriented environment
• MS Office (Word, Excel, Access, PowerPoint)