James F. Pestaner

• Current Work:
  
  • Creating a website that provides two writer's tools: a collaboration space for writers and a WordPress plugin for managing the critiquing process.
  • Fiction Writer: Shattered Mirrors
  • Life & Health coaching
    • Advanced work through instruction to diabetics on my transition methodology. 
    • How to use and implement LCHF diets, Intermittent Fasting IF+OMAD,  low impact exercises, and High-Intensity Interval Training (HIIT)
    • Practical guidance on how to communicate with the PCP about the approach selected and how to order the proper lab work to demonstrate progress
    • Practical guidance on daily glucose and ketone measuring. 
• Past work of Pestaner Services
  • Companion & Respite Care: {examples of cases}
    
    • Cared for an elderly woman. Transported to medical appointments, cooked meals / cleaned, provided and provided companionship. (2019 - 2020)
    • Cared for a disabled ex-con. transported to medical appointments, assisted with housing and employment. (2018 - 2020)
    • Cared for a mentally disabled ex-con Would meet periodically to discuss issues.  Helped with housing. (2018-2020)
    • Visited clients in lockup
  • Nanny:
    • Food shopping, menu+cooking, laundry, cleaned home,
    • Transported children to activities. Supervised homework and play.
  • Tutor:
    • K12 subjects: arithmetic, algebra, geometry, reading, research, composition, history, study habits, and computer skills.
    • Executive function: Planning, Organization, Problem-solving
    • Stress Reduction/Mindfulness
  • Software Development:
    • Designed software for microbusinesses using a peer-relationship marketing model. (MGC)
      • Managed the day-to-day business requirements including running and documenting standups, kanban diagrams, payroll, and monthly expense reporting to ensure compliance with the State of Maryland tax laws. 
      • Created interest in microbusiness tool development by presenting to audiences at various economic development organizations, creating a presence using social media presence, and attending meetup groups to catalyze first sales.
      • Hired a diverse team of developers from New York, Bangladesh, India, and the Philippines. (2012-2017 MGC).
        • Designed applications using wireframes, diagrams, and prototyping tools, and wrote user stories to incorporate client demands into products.
        • Supervised daily standups. 
        • Continuously reviewed kanban for scheduling and monitoring tasks.
        • Tested all interfaces for errors, usability, and intuitive feel. 
      • Developed marketing teams to organically reach potential clients in the United States, Brazil, Nigeria, Ethiopia, and Thailand.
        • Developed and packaged 4 prototypes.
        • Led a team that coordinated requirements between the software developers and the clients.
        • Sold 75+ sites and 23 annual contracts to CONUS microbusinesses
      • Transferred to Websembli 2021.
  • Business Development:
    • Spa business (Philippines)
    • Farm COOP - pigs, vegetable garden (Philippines/Thailand 2010-2020)
    • Website Development:
      • Built websites and created technical slides, maps, and artwork for publication. (2008-2013)
      • Proposal to create helpdesks/sales centers in an Internet hub. (Puerto Rico)
  • Life Coaching:
    • Provided life coaching and services to unemployed, homeless, and otherwise hurting people. Providing life and health coaching for people with diabetes.
    • Developed a network of volunteers to distribute food to needy families.

• Developed a community in Frederick, Maryland for 20+ at-risk and autistic youth as well as their families by providing in-home and community one-on-one assistance; organizing community outings and activities to integrate youth into society.
• Coordinated with parents, family counselors, caseworkers, and youth to design Individualized education plans and fitness classes to help them achieve physical, educational, and behavioral goals for evaluations.
• Drafted and submitted work and activity reports in accordance with AAMC and Maryland Autism Waiver Program guidelines, policies, and standards.
  • Reported to Therapists, Management, Parents, and Family Counselors concerning client behavior.  
  • Performed Daily Living Activity (DLA) evaluations.
  • Developed personal improvement programs based on Therapist, Parent, or Client stated goals.
  • Provided in-home and community one-on-one assistance; Planned community outings and activities.
  • Provided support services: employment strategies and search, housing plans and search, and personal organization.
    • When necessary, scheduled medical appointments.
    • Transportation for shopping, medical and miscellaneous appointments, social services, and job training.
    • Researched benefits and resources for autistic and at-risk adults and children to obtain (a) shelter: Housing Opportunities Commission HOC, Housing Unlimited HUI, public and private shelters, (b) employment, (c) benefits e.g. utility assistance, clothes, interview training, job training
    • Navigated guidelines: internal policies, HIPAA, PII, Autism Waiver, US and MD Court orders.
    • Provide 1-on-1 peer support: eCPR, tutoring, homework help.

Streamlined FLRA's business processes by updating software and removing bureaucratic bottlenecks to improve the agency's ability to achieve its mission.

• Coordinated with management, vendors, and IT contractors to procure software licenses and human resources to optimize technological capabilities, improving information protection and response time to internal clients
• Developed helpdesk solution metrics to improve customer service by identifying trends and documenting solutions in a central repository for the entire agency
• Leveraged IT industry trends and incorporated best practices in cybersecurity, project management, document management, and social media practices to optimize system capabilities.
• Agency Representative for IT contractors(COTR); Network/HelpDesk Co-Manager HelpDesk Process Improvement Food and Drug Administration(CDER) IT Support 

• Columbia Union College/Digital Corp (Montgomery County, MD): Adjunct Professor / Instructor (Now Washington Adventist University)
• Food and Drug Administration, Senior IT Technical Support Project Manager, Washington, DC
  • Independent worker at satellite buildings; identified, solved, and documented computer and network failures HelpDesk Senior Tech providing process improvement, guidance, and support for staff and contractors
  • Designed a batch program later modified for software installs
  • Designed and published statistical methodology
• National Naval Medical Center: Systems Manager, Bethesda, MD (Now Walter Reed Medical Center)
• ATAC Corporation, Field Engineer, Rockville, MD
• U.S. Army Signal Corp, Crypto-technician, Fort Huachuca, Arizona & Berlin, Germany

Technology Management- University of Maryland, College Park, MD

Thesis: Information Marketing

Computer Information Systems (Cum Laude) - Arlington, Va